Frequently Asked Questions

We offer three plans: Free (create a profile, browse members, send 5 messages/day), Gold ($29/month — unlimited messaging, see who viewed your profile, advanced filters, priority in search, read receipts), and Platinum ($49/month — everything in Gold plus video calling, monthly profile boost, personal matchmaker assistance, background check badge, and priority customer support).

Yes! New members receive a 7-day free trial of our Gold plan features. This lets you experience unlimited messaging and other premium tools before deciding if an upgrade is right for you. No credit card is required for the trial.

You can change your plan anytime from your Account Settings page. If you upgrade, you'll be charged the prorated difference for the remaining billing period. If you downgrade, the change takes effect at the start of your next billing cycle. You'll never lose access to features mid-cycle.

Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your Account Settings. You'll continue to have access to your paid features until the end of your current billing period. After that, your account will revert to the Free plan.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal. All payments are processed securely through our encrypted payment system. We never store your full credit card details on our servers.

Yes! You can save by choosing a quarterly or annual plan. Our Gold plan drops to $22/month when paid quarterly, and $18/month when paid annually. Platinum drops to $39/month quarterly and $32/month annually. These are our best values for members committed to finding a meaningful connection.

With a free account, you can create a detailed profile with photos, browse all member profiles, receive daily match suggestions, send up to 5 messages per day, and use our basic search filters (age, location, interests). It's a great way to experience GoldenMatch before deciding if you'd like more features.

Our smart matching algorithm considers multiple factors including shared values, common interests and hobbies, lifestyle preferences, location proximity, and relationship goals. Each match comes with a compatibility percentage to help you focus on the most promising connections. Our algorithm was developed by relationship psychologists to prioritize deep compatibility over superficial traits.

Yes! You can search for members by city, state, zip code, or within a specific radius from your location (e.g., 25 miles, 50 miles, 100 miles). Gold and Platinum members can also filter by additional criteria like interests, education, religion, and relationship goals.

Yes! Video calling is available to Platinum members. It's built right into our platform — no need to download any external apps or share your personal phone number or email. It's a wonderful way to see and hear your match before meeting in person, adding an extra layer of safety and connection.

Virtual Smiles are a fun, low-pressure way to let someone know you're interested. Instead of composing a full message, you can send a 'smile' with one click. If they smile back, it's a great icebreaker to start a conversation! Virtual Smiles are free and unlimited for all members.

Log in to your account and click on your profile picture or the 'My Profile' link in the navigation menu. From there, you can update your photos, bio, interests, and preferences anytime. Changes are reviewed by our team and typically go live within a few hours.

Yes! If you need a break or want to pause your dating journey, you can hide your profile from Account Settings. Your profile won't appear in search results or match suggestions while hidden, but all your data, messages, and connections will be preserved for when you're ready to come back.

You can delete your account from Account Settings > Delete Account. Please note that this action is permanent — all your profile data, messages, and connections will be permanently removed. If you just need a break, consider hiding your profile instead.

Click the 'Forgot Password' link on the login page and enter the email address associated with your account. We'll send you a secure link to create a new password. The link expires after 24 hours for security purposes. If you don't see the email, check your spam folder or contact our support team.

Go to Account Settings > Email Address and enter your new email. We'll send a verification link to your new email address. Once verified, your account will be updated. For security, we also send a notification to your old email address to confirm the change.

Absolutely! Our customer support team is made up of real, caring humans — not chatbots. You can reach us by phone at 1-800-GOLDEN-M (Monday-Friday 8am-8pm EST, Saturday-Sunday 10am-6pm EST), by email at hello@goldenmatch.com, or through the Contact form on our website. We typically respond to emails within 4 hours.